Privacy Policy

1. Introduction

Private Intelligent Consulting Pty Ltd (PIC) ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard personal information when you interact with us.

Our head office is located in Victoria, Australia, and this policy applies to all individuals who engage with our services, including clients, partners, contractors, and website visitors.

2. What Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, postal address
• Business information: company name, role/title, industry details
• Technical information: IP address, browser type, cookies and analytics data when using our website
• Service-related information: documents, communications, and records relevant to the services we provide
• Financial information: billing details and payment records (where applicable)

We only collect sensitive information (e.g., health, racial, or biometric data) with your consent or where required by law.

3. How We Collect Information

Personal information is collected in a fair and lawful manner, including:

• Directly from you via forms, phone, email, meetings, or our website
• From publicly available sources such as LinkedIn or professional directories
• From third parties where you have authorised disclosure (e.g., partners or referrers)
• Through cookies, analytics tools, and related technologies

4. How We Use Information

We use personal information for purposes including:

• Providing and managing our consulting services
• Responding to enquiries and requests
• Conducting business development and marketing activities (in compliance with Spam Act 2003)
• Improving our website, services, and client experience
• Meeting legal, regulatory, and contractual obligations

We will not use your information for purposes other than those for which it was collected, unless permitted by law.

5. Disclosure of Information

We may disclose personal information to:

• Employees, contractors, and trusted service providers assisting in service delivery
• Third-party technology providers (e.g., cloud, hosting, analytics)
• Professional advisors (legal, accounting, insurance)
• Regulators, government authorities, or courts where required by law

We do not sell or rent your personal information to third parties.

6. Data Storage and Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification, or disclosure. This includes:

• Secure digital storage with access controls
• Encryption and authentication measures where appropriate
• Regular review of security practices

Where information is stored or processed overseas, we take steps to ensure compliance with the Privacy Act and APPs.

7. Access and Correction

You have the right to request access to personal information we hold about you, and to request correction of inaccurate, outdated, or incomplete information. Requests can be made in writing to the contact details below. We will respond within a reasonable period as required by law.

8. Website and Cookies

Our website may use cookies and analytics to improve user experience and measure performance. You may disable cookies via your browser, though this may affect site functionality.

9. Complaints

If you believe we have breached the APPs, you may lodge a complaint by contacting us (details below). We will investigate and respond promptly. If you are not satisfied with our response, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

For questions, requests, or complaints regarding this policy:

11. Policy Updates

We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. Updates will be published on our website and effective immediately upon posting.